Refund policy

Last Updated: September 28, 2026

Thank you for shopping with Shipon. We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of delivery, subject to the conditions below.

30-Day Return Policy

Customers may request a return within 30 calendar days from the date the order is delivered.

To be eligible for a return:

The item must be in its original condition.
The item must be unused or unworn, where applicable.
The item should be returned with its original packaging, accessories, tags, and other included materials when applicable.
The item must not be damaged due to misuse, improper handling, or normal wear and tear.
Proof of purchase or the original order information may be required.

We accept returns for eligible products for general reasons, including if you simply change your mind, provided the product meets the return conditions above.

How to Request a Return

To request a return, please contact us at:

Email: theshipon555@gmail.com

Please include:

Your full name
Order number
Product name
Reason for the return
Photos of the product, if the product is damaged or defective

Our customer service team will provide return instructions after reviewing your request.

Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise received in an unacceptable condition, the customer is responsible for the return shipping cost.

If we sent the wrong item or the product arrived damaged or defective, please contact us before sending it back. We will review the issue and provide appropriate return instructions.

Return Address

Shipon
10825 Production Ave
Fontana, CA 92337
United States

Please do not send a return to this address until your return request has been approved by our customer service team.

Refunds

Once we receive your returned item, we will inspect it to determine whether it meets our return requirements.

If the return is approved, your refund will be processed within 10 days after the returned item has been received and approved.

Refunds will generally be issued to the original payment method used for the purchase.

Depending on your bank, card issuer, or payment provider, it may take additional time for the refunded amount to appear in your account.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at theshipon555@gmail.com as soon as possible.

Please provide your order number and clear photos of the item and packaging. We will review the issue and, where appropriate, arrange a replacement, return, or refund.

Non-Returnable Items

Certain products may not be eligible for return where applicable, including products that are:

Personalized or custom-made;
Clearly marked as final sale;
Used or damaged after delivery through customer misuse;
Not in a condition suitable for resale.

Any product-specific return restriction will be clearly stated on the applicable product page before purchase.

Cancellations

If you need to cancel an order, please contact us as soon as possible at theshipon555@gmail.com.

We will attempt to cancel the order before it is processed or shipped. Once an order has been shipped, it may no longer be possible to cancel it and the customer may need to follow our return process.